subject: The Introduction of Computer Telephony Integration [print this page] As a matter of fact, computer telephony integration (CTI) is very beneficial to most computer and phone devices users. It permits you to use your computer to perform tasks such as reaching line ID's where the caller's information will appear when your phone rings, caller number ID as well as the Middleware that facilitates you in selecting how your computer application should respond to every phone call. Besides, you are allowed to personalize the application to manage your calls through the rules and conditions via the call control settings the Middleware provide.
This software is simple to setup and monitor. You can select from some predefined applications by interface debugging, testing, monitoring the call event and arranging the applications then the corresponding line will be allocated. Tasks like handling your calls, even during critical situations such as outbound telemarketing, would become much simpler with the presence of CTI.
Apart from that, it also enables users to use a computer soft phone equipped with dominant advancements that will increase productivity. Through the integration of a database, you can have a smart operator that could control your computer and display features such as dialing, text messaging, call control, call waiting, extension status, last number redial, recent call history and many others. The computer telephony integration can also be used via a server through a direct connection to a business PBX and also live attachments to the company's contact data. If you have a smart phone suite, the computer integration can enhance the productivity of your phone system besides improving your employees' productions.
In addition, it will permit the access of business management to affairs such as live statistics, missed callers, contact, live call information and also historical lookup features. The CTI is capable of providing you the statistics and information you need to make business decisions more efficiently. Due to the constant enhancements in technology, it has the potential of becoming the most viable method to boost productivity and control interactions among your employees at any locations. The use of Windows applications will facilitate you in many tasks thus saving your extra costs spent. You can now manage your calls and probe your phone usage by employees throughout the whole organization.
The Introduction of Computer Telephony Integration