subject: The Elements Of SLM [print this page] Organizations have purchased software to supplement systems management with website performance monitoring, which helps fetch the customer's perspective from outside the firewall. The former tool does monitoring inside the firewall and the latter is focused on outside the firewall, both are owner operated tools. Performance monitoring needs to be done more effectively by a neutral third party. Given the realities of the Internet and the pressures of a competitive marketplace, performance must be monitored by a neutral third party with global resources and a comprehensive, well-tested, credible methodology.
