subject: Remote Service Platform [print this page] Todays customers expect more than quick trouble shooting of devices and systems. They expect guaranteed system availability and all-inclusive support for the installed products. Remote services play an important role in fulfilling the customer expectations. Remote services include regular monitoring of system conditions and real-time remote access to customer systems.
Remote service platform is a software platform needed to run remote product services. Worlds leading companies use remote service platforms to provide remote support and service to products at customer service end.
The remote service platform is optimized for business critical and complex remote products. Service organizations can build application on top of this platform and design and deploy smart services. Remote service platform help in reduction of cost of service delivery, improve customer satisfaction and create new revenue streams for companies.
Remote service platform provides the foundation for secure remote maintenance. It renders capability of remote access to connected systems and enables transmission of data along with proactive monitoring of devices and systems. The tailored reporting and activity logging offers full transparency regarding the maintenance process.
The remote service platform can be provided as an on-demand solution or on-premise deployment on a usage based billing model. The customer only pays for the services that are actually executed by remote technicians on the connected systems. The benefits provided by Remote service platform are minimal initial investment, low capital commitment and continual scalability.
The remote service platform can be offered in three different connectivity modes, continuous mode, Ad-hoc mode and disconnected mode. Security is given primary importance in remote service platform as the success of the remote services heavily depends on customer adoption.
Security is integrated in each layer in Remote services platform including encryption of communication, managing data to ensure enterprise grade policy management and auditing. The Remote service platform uses the latest and reliable security standards such as SSL and TSL which are security standards used in online payments.
