subject: How To Boost Field Service Productivity With Mobile Computers [print this page] For Field Service organizations, the productivity rate of mobile workers directly impacts the bottom line as equipment downtime, repeat service calls and lack of inventory availability can reduce revenue and put business productivity at a competitive disadvantage. Organizations have begun to use devices like the Motorola Symbol MC75 mobile computer to provide its workforce with real time access to business information. This allows sales, service and maintenance workers to rapidly reduce downtime and take advantage of every revenue-generating opportunity. With the Motorola MC75 handheld computer, workers can respond to and solve problems quickly, helping prevent costly shutdowns. They can use these handheld mobile computers to streamline order entry to better satisfy customers on-site and achieve rapid fulfillment. And, they can save time and money by eliminating unnecessary paperwork. With the ability to access information quicker, mobile workers can focus on what"s important"their customer.
Top Field Sales and Service Issues
" Lack of real-time control over field personnel and parts
" Parts not at the right place, at the right time
" Wrong personnel assigned to service calls
" Delay in response to customer requirements in the field
" Little or no accuracy on timely data
" Inability to manage business costs on a day-to-day
A common solution for field sales includes Motorola handheld computers, Datamax-O"Neil portable printers, and productivity-enhancing application software, plus wireless wide area networks (WANs). This bundle gives mobile sales teams access to timely pre-sales advice, promotion management and reliable order-delivery data so they can stay on top of customer requirements. By capturing, moving and managing data across the enterprise, field sales personnel gain valuable insight into customers" needs, while increasing accountability and the potential for more rapidly closed deals. Account managers can accurately quote and print the exact figures needed to close deals at client sites. They can price and sell complex products or access new promotions on the fly with accurate information, helping to solidify trust and encourage repeat business. Armed with in-depth sales information, sales teams can spend more time selling instead of searching for answers
Some of the key features of the Motorola MC75 handheld mobile computer include an integrated barcode scanner or imager for 1D and 2D barcode scanning, voice and data capability, GPS, camera wireless LAN and Bluetooth.
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