subject: Four Top IVR Technologies for Application Development [print this page] A telecom services company is as only as good as the technology it uses. Here are four top IVR system platforms for application development:
Microsoft
In 2004, Microsoft began developing IVR capabilities in speech recognition, speech synthesis, and DTMF. Since then, the software giant has become an industry leader by creating flexible, integrated speech platforms at low costs that help businesses seamless boost performance.
Utilizing Microsoft Visual Studio tools, you can also figure out how todeliver managed code applications based on SALT, VXML and Dialog Designer Workflow.
Genesys
Genesys lives and breathes IVR service and solutions , and have positioned themselves as an industry leader by anticipating and providing what businesses need to keep customers happy. Connecting more than 100 million customer interactions every day (for companies and government agencies across 80 different countries), Genesys's software powers the IVR engines that thousands of companies depend upon to connect customers with the right resources.
Speech applications may be built with both Genesys's proprietary and Eclipse-based tools.
LumenVox
San Diego-based LumenVox is a true pioneer in the speech recognition software industry, developing platforms that utilize speech recognition grammar specification and products like the Speech Tunergiving clients an easy, graphical way to test and troubleshoot their speech recognition applications.
When Intervoice and Convergys joined forces; they formed a truly powerful partnership that helped bring solutions to some of most intractable IVR problems facing businesses today. Together, the two companies have helped boost customer satisfaction and employee productivity in a manner nearly unmatched in the industry.
Four Top IVR Technologies for Application Development
