subject: Supporting It When You Need It. [print this page] This is vital to a company that any problems are rectified as quickly as possible as time equals money.
Depending on the nature of the business, downtime in a server or network can bring a company to a halt with employees unable to work. This is bad news for a company as profits and revenues will start to decrease if the problem is not fixed. When you get your network set up the support you receive is as important and is a vital part of the service you get. You want to be offline for the shortest possible time so that you are not losing business and this requires high quality network cabling.
Response is vital as well so you will ideally have a dedicated account manager so that you have a direct line to someone should the network go down. If you have basic software questions then these can hopefully be answered and sorted out over the telephone or simple questions answered in an email. If there are network problems that are affecting you and your employees from working then there should be someone to come to your offices to fix the problem.
You will hopefully receive advice on how to best manage your IT software complete with recommended ways to keep the information you have safe. Information and details that you have on your system will be personal and failure to keep it safe is against the law. These details may include employees bank details and personal details such home addresses. This information has to stay safe and having a well backed up and secure system will ensure that it is.
Having your system backed up regularly is vital. We all know that technology is not always friendly to us and if we at system that crashed, if work was not backed up it could well be lost. This is time consuming and not productive so ensuring the network and system are backed up is very important and in order to get this service you need to look for the best IT support company around.
