subject: Troubleshooting Directory Synchronization Between Lotus Notes And [print this page] While using both Lotus Notes and MS Outlook email platforms, there is always a need for smooth synchronization of emails and other email items between the both. But there are some issues, if not taken care of can create hell lot of trouble for the users. Problems arise when there is directory synchronization between Lotus Notes and MS Exchange Server. In this article, we would be discussing troubleshooting steps for effective directory synchronization (Dirsync) between Microsoft Exchange Server and IBM Lotus Notes.
One must consider the following main points to troubleshoot any directory synchronization issue (Dirsync) between Lotus Notes and MS Outlook/Exchange Server.
Verify that you have mail flow in both directions - Mail flow must be working in both directions for directory synchronization to function.
Verify that the Connector Services are running Go to Control Panel Administrative Tools Services and see if MS Exchange Connectivity controller and MS Exchange Connector for Lotus Notes are running.
Turn up diagnostics logging - In Exchange Server 2000 and 2003, open the properties of the server on which the Exchange Connector for Lotus Notes is installed. Then, turn up logging for the following attributes: LME and NOTES.
Verify the import and export containers - Verify that the correct import and export containers are specified in the properties of the Microsoft Exchange Connector for Lotus Notes.
Verify that only one Exchange Connector for Lotus Notes will handle the directory synchronization
Verify that the Foreign Domain Sync Allowed attribute is set to Yes in Lotus Notes
Verify the Exchange Server recipient policy
Verify that the Exchange Server users have valid Lotus Notes addresses - Only Exchange Server users who have Lotus Notes addresses will synchronize to Lotus Notes.
Verify the Source Notes Name and the Target Notes Name in the Exchange Connector for Lotus Notes
Run a command line to determine where the directory synchronization failure occurred
Use a tested configuration - The Exchange Connector for Lotus Notes uses the APIs that the Notes Client provides. Therefore, the connector is dependent on the functionalities that are built in to the Notes Client. Because of this dependency, a common troubleshooting step is to change the version of the Notes Client that the Exchange Connector for Lotus Notes uses. Issues with directory synchronization are most frequently resolved by downgrading the Notes Client.
If above points are taken care of then one would be able to resolve directory synchronization. If in midst of time, you change your mind decides to convert Notes to Outlook, then you would be in need of professional email migration tool that can convert Lotus Notes email items to MS Outlook mailboxes. Notes to Outlook email migration software convert notes to outlook with much ease and accuracy without any loss of data. It converts unlimited .NSF files to Outlook .PST files.
