subject: Manners In The Workplace [print this page] First Set of laws First Set of laws
Meet people you meet first when you enter the place of work or if someone comes in. You have to be always enjoyable and polite. You will discover that it sets a good mood in the office. Your voice has to be pleasant. This as well applies when answering the phone or paging somebody via the intercom. Set the tone for productiveness by being helpful and forthcoming at the same time. You can also greet janitors and other blue-collar workers.
Make it a custom to answer the telephone quickly. If a co-worker is still attending a assembly or is absent from his desk, you can answer the phone after 3 to 4 rings. This will help provide the thought that the business attends to all customers and worries at all times. Simply take down important information that you will later on relay to your co-worker.
Meeting Methods
When there is a scheduled conference, make sure you reach your destination on time. Dress properly for the occasion, even if it is casual Friday. Prepare yourself for the future topics and shut your telephone off before entering the room. Do not chew gum while within the meeting room. Let other people to speak before you come up with your own ideas and recommendations. Continue being polite when responding. Keep away from arguments and other negativity within the conference room. If some people are being rude to you, preserve your tact and respond in a calm and collected manner.
At all times use optimistic body language. Listen to the other person's concerns. If you need to sneeze, cough or yawn, be very discrete. You should go to the bathroom before you come inside for the conference. Aim to last the meeting without having to go to the comfort room.
Facing Clients
When a customer is waiting, attend to him first and steer clear of any pointless actions. Try to avoid personal conversations or put the telephone down if you are speaking to someone to attend to the one who is physically present. Do not eat at your desk or drink while chatting to the client.
If you setup an appointment with a customer, dress fine and always be there a few minutes before. Avoid any irritating habits you have and do not use strong perfume or any other scented material. Help the client at all times and present the details clearly. Remember that you are there to offer information and do business.
It is beneficial to make small talk to make the customer comfortable, but avoid lengthy conversations that stray from the main topic. If you're supposed to meet a client, but cannot be there on time, make sure you call or text ahead and ask the client to hang around a few more minutes. At all times give them the idea that you prioritize the conference.
