subject: Learn Why a Disaster Recovery Service is Crucial for Any Medical Facility [print this page] Nobody likes to think that a disaster will occur in their area, but the truth is, disasters happen everywhere all the time. A disaster is particularly devastating for clinics and hospitals. How can medical professionals take care of their patients when the power is out? Even if it isn't out, how can the receptionists take care of in-house patients while the phones are ringing off the hook?
The answer to these questions is disaster recovery. Some medical call centers provide assistance and relief to offices and clinics during flash floods, storms, fires, and so forth. This type of service can be very helpful for a number of reasons. For starters, what if families need to get a hold of the patients? It can be very frightening not knowing whether or not a loved one is safe.
Disaster standby and recovery services also make things easier on clinical staff. The receptionists can't focus when patients need help and the phones won't stop ringing. This can create an almost chaotic atmosphere. When the phone calls are taken care of, receptionists are better able to take care of patients and stay calm.
Now, not all call centers are beneficial. Some will only make things worse. This is because cheap companies don't want to invest in good equipment. They are also too cheap to hire highly trained American operators, and outsource the work to other countries. Thus, healthcare professionals should be careful in choosing a disaster recovery service.
One way to tell if a call center is reliable is if it offers backup power for both short-term and long-term outages. This means their computer systems are efficient enough to handle many phone calls, no matter how long the outage lasts. An answering service company should also have access to different lines just in case a route becomes disrupted. The lines should be from at least three different service providers from around the country.
The call center should be partnered with different offices throughout the country. For instance, if a hurricane is causing disruptions in the Southeast, the calls can be routed to other parts of the country. This kind of technology is something that no healthcare facility should be without.
Last but not least, it's important to choose a good medical answering service that trains its employees to abide by HIPAA standards. The staff should be trained to be polite, courteous, and professional when dealing with patients. Even during major disasters, the operators need to be calm and focused so that the patients can receive the best assistance possible.
Learn Why a Disaster Recovery Service is Crucial for Any Medical Facility
