subject: Authentic Philippine Call Center Agency [print this page] Call center agencies are mostly third-party companies which provides services such as order taking services, financial services, customer care, and technical support to other companies. Many small and medium companies hire call center agencies to better provide them and their customers faster services through the phone.
In the Philippines, the call center industry is considered as the largest and fastest growing industry across the market. This is because most call center agencies in the Philippines were outsourced by companies from outside the country, such as from the US.
The growth of the call center industry of the Philippines was received by the market with both positive and negative reactions. The positive was it provided more choices for them in hiring a call center agency. The negative is that some of these call centers are not as professional as other companies.
But there are still a number of companies which can provide a very professional call center service, from the simple order taking services, to a more sophisticated service such as business-to-business call center services. One of the most recognized names in the call center industry in the Philippines today is Magellan Call Center.
A Philippine Call Center Company
Aside from outsourced companies such as Sykes, Convergys, and Accenture, Magellan Call Center is a call center founded in the Philippines. It is registered with Philippine Securities and Exchange Commission since 2003, and was founded in 2005.
Services
Like many other call center agencies in the Philippines, Magellan Call Center specializes in both inbound call center services, including inquiries, order taking services, technical help, complaints as well as customer service, and outbound call center services such as advisories, sales verification, customer services, and surveys.
Growth
According to their website, Magellan Call Center started with only 14 agents. Today, the company boasts a number of 375, well trained, employees which can cater to all needs, from simple business answering services, to a more complicated business-to-business call center services.
Another reason why Magellan Call Center is considered by many experts as one of the most popular Philippine call center company is because of its affordable plans compared to other call center agencies, which is why Magellan Call Center is known for its services for small to medium businesses.For more information visit to our site http://www.magellancallcenter.com/
