subject: What Recourse Do I Have If My Package Is Lost? [print this page] Courier companies realize that the success of their business depends entirely on how well they are able to look after their customers' packages. As a result, there are very few instances where something gets lost or damaged while in transit with the average Nashville courier service. Despite all their best efforts to the contrary however, sometimes, things just go wrong. When this happens, it can be helpful for clients to already be educated as to what processes are in place for when a package goes missing.
You will find out that a package has been lost in one of two ways. Either your courier company will contact you to tell you that they have lost it, or your client will contact you to let you know that it never arrived. Your courier company would realize that it became lost if it was lost in vehicle transfer or was otherwise not in the vehicle when they tried to deliver it. Your client would contact you if the courier instead delivered it to the wrong address.
When this happens, the first thing that the courier company is going to try and do is find your package. Sometimes this is possible. Thanks to the modern bar code technology that is used to track most packages in and out of a database, it is sometimes possible for a courier company to backtrack through the records and find out exactly where something went wrong. If the package was dropped off at the wrong address, these too can be recovered sometimes, although this is not always possible.
If your package has gone missing and shows no signs of returning, you will have to put in an insurance claim with the courier company in order to get compensated for your lost goods. Courier companies carry specialized types of insurance which are designed to protect their client's goods from the various things that can go wrong during a courier delivery. One of the things that this type of insurance is specifically covering is loss of a package by the courier company.
The important thing when putting in this type of a claim is just to make sure and submit all of the paperwork by the required dates. You may have to submit support material such as proof of value of the shipment, and this must all be submitted in a timely manner if you wish to be compensated for your loss.
