subject: Using Voice To Email Service [print this page] It is absolutely essential for a business to take every possible step to ensure that all incoming calls are answered. With the level of competition today, a missed call often means missed business. But sometimes, in spite of best efforts, you may not be able to answer 100% of the call that come through. In such situations, you must redirect the call to a voicemail so that the customers can leave a message and you can call them back with sufficient details.
Using a hunt group, you can set up a voice mailbox where all unanswered calls are routed to. Or you can even set up a voice mailbox that receives all calls that are received during out of office hours.
When a customer leaves a voicemail, the eConsole stores it and sends it as an audio file to a preconfigured mailbox. This is the voice to email service. The users can dial into the voice mailbox to retrieve messages or program eConsole to alert them to a new voicemail via text message.
Users can upload custom audio greetings that will be played to the caller in the event the call is unanswered.
Look at ethe following case studies that illustrate how Voice to Email can successfully increase the operational efficiency of your organisation.
Case Study 1
Eric is a user who advertises an 0845 number for his customers to call so that they can order a copy of his product catalogue. He does not have to sit by the desk to answer calls all day through. He can just redirect the callers to a voice mailbox where a custom message will be played requesting the customers to leave their name, telephone number and address. Eric listens to all the voicemails at the end of the day and sends the catalogues to the customers who have left their names and addresses.
Case Study 2
Joanna runs a business, but she works alone and may be frequently unavailable to take calls because she is constantly on the move. The Voice to Email facility can be used here to pick up all of the voicemails directly on Joannas smart phone regardless of her location. She acts on the voicemails that must be immediately attended to by calling the customers back.
To learn more about voice to email, and services on 0845 numbers, 0800 numbers,
