subject: Services Offered By Call Centers [print this page] Many people think that call centers are only useful when there is a requirement to make or receive phone calls. But this is an old point of view, since most call centers, just like everything else around the world, have matured. Many reputed call centers in India have diversified their services to cater to a large customer base. They now provide a number of customer relation services which help companies to connect to their costumers and build better relationship.
Lets have a look at the services provided by call centers:
i.Telemarketing: This is where it all started. Call center services call targeted customers and pitch the products and services provided by the company. This is the oldest service provided by call centers and is still the most demanded one.
ii.Inbound calling: This service is the best way to provide on-demand customer support. Companies provide phone numbers to their customers on which they can call and file their complaints or ask for explanation on various things related to the company. India has become a hub for inbound call centers as there is no dearth of educated, skilled and English speaking professionals in this country.
iii.24x7 email supports: This is a relatively new service, but it has also become extremely popular. Companies hire designated call center professionals who monitor their mail box and answer any query, comment or complaint that comes via email. Many companies prefer this service as primary mode of customer services while others use it in addition to calling.
Email support is very useful for companies which deal in technical products and services as it is easier to explain technicalities in writing rather than on phone. This is also a cheaper option than inbound calling. For example, suppose a company sells software and a client is having a problem with it, then instead of telling him the step-by-step troubleshooting process on phone, the call center professional can simply mail him the process.
iv.24x7 chat supports: This is the age of twitter and facebook. Most people want instant answers to their questions. 24x7 live chat support provides just that. Companies can hire professionals who would answer the queries about products and services of the company via instant messaging. This also works just like email support, but its much faster. The customer can type the query in the messenger and send it to the professional in the call center who will then respond appropriately. The best thing about chat support is that it provides written record of the conversation, that the customer can save and use for future references.
Call centers have become an integral part of every business and no business can survive without them. So, if you want to make your clients happy and satisfied, you must hire a call center in India.
