subject: Why does your business need an automated help desk system? [print this page] Why does your business need an automated help desk system?
With inbuilt support for advanced statistics and varied reporting options, support managers can evaluate the performance of the helpdesk and in-turn ensures timely decision making for improved service. Most of the SupportCalls functionalities in Outlook are also available via a web browser through web access - perfect for remote support staffs. Furthermore, caller can submit new support requests via a web form, login to caller web access to track and escalate support cases, check status, or search through the knowledge base, all via a web browser for first level support. To sum up, SupportCalls improves the efficiency of the help desk to enable faster response time and higher productivity for your organization at lower operating costs. After all, the bottom line for your help desk team is for your end-users to receive better and timely service.
