subject: Apple Certified Support Professional Shortcut Of Success [print this page] Apple Certified Support Professional (ACSP)
The Apple Certified Support Professional (ACSP) is designed for helpdesk and support professionals who want to assist end-users based on the operating system. The exam Mac OS X Support Essentials v10.5 (9L0-402) is the first of many tests for various complicated, more specialized OS X certifications: Apple Certified Technical Coordinator Apple Certified System Administrator or such. The ACSP certification is designed to provide a basic or fundamental understanding of key aspects of Mac OS X.
Exams:-
Taking the Test: Mac OS X Support Essentials v10.5 Exam (9L0-402)
The Mac OS X Support Essentials v10.5 Exam (Prometric exam no. 9L0-402) had 90 multiple-choice questions, some permitting partial credit. Most of them deal with a few screenshots of the most important aspects or uses of the operating system and a question about them. Others are more straight-forward. Exam is computer based and you can mark questions you initially unsure and want to come back. The passing score is 73% or about 66 questions correctly answered. The questions are divided into ten categories.
Installation & Configuration
User Accounts
File Systems
File Management
Applications Network Configuration
Network Service Access
Network Service Provision
Peripherals
Startup Process
When you are certified.
After passing the test at Prometric testing center Proctor will give you a copy of the findings, showing that you passed and how you did in each of the above categories. About two weeks later, Apple will send an email with a PDF of your certificate. Concern for the environment, they have stopped mailing the actual certificates. PDF is fairly basic. It shows the apple logo, the title of the certification (in this case: Apple Certified Support Professional 10.5), your name, date you passed the test, and a URL for credential verification. The email also invites you to join the Apple Certification Alliance. This is a public list of all Apple Certified Professionals. Membership of ACA allows you a listing of yourself as an Apple Certified Pro.
What to do next:-
After certified as an Apple Certified Support Professional (ACSP) 10.5 one can go to Apple Certified Support Professional (ACSP) 10.6 (Prometric exam no. 9L0-403) which is an enhancement of ACSP 10.5.
Apple Certified Support Professional (ACSP) certification provides an excellent opportunity to start or enhance a career in technical support. Certification enhances your resume and credibility but even not Apple will publish your certification on its website and help you find better employers from his network. So Apple certification may be a vital way to move your career forward.
