subject: When Packages Are Damaged, What Is The Claims Process? [print this page] Understanding the claims process on damaged freight is very important when you're shipping with a courier, because an improper claim can quickly mean that you take a total loss if anything happens to damage your shipment. Whenever you use courier services to transport your goods, you unfortunately are always facing a certain amount of risk in the fact that accidents happen on a regular basis. If your courier vehicle is in a collision, there is a good chance of some kind of damage being sustained to your package. If this happens, you will quickly hear from your courier company about what damage has been done. If they don't notice the damage, you might instead hear from your customer who receives damaged goods. In these cases, you need to understand how to go about making claim to make sure that you are compensated from the courier insurance for your package.
One of the most crucial things to learn about when it comes to insurance claims is that you have to notify your courier as soon as possible after you become aware of any damage to your package. There is in almost every case a time limit on the amount of time that you can leave in between when your package is damaged and when you make the claim to the insurance company, and if you wait longer than that, your claim will immediately become invalid. This is why it is very important that you always start the claims process immediately by notifying the company that you need to make a claim on a package.
What happens after you make that first contact is going to be different with every courier company because of the different insurance companies that they might do business with, however, there are some good tips that you can take to make sure that your claim is successful. The most important thing that you can do is be sure to keep all the packaging that your package was contained within. The courier company is going to need to show it to the insurance company in order to prove that the damage that your items sustained was not due to improper packing on your part. You should also take pictures of the item in the state it is when you received it, and have all of the documentation which was part of your shipping transaction in case the insurance provider needs verification of any information.
