subject: Reasons To Outsource Telemarketing And Tips To Make It Work [print this page] Cost is the biggest factor why companies choose to outsource telemarketing. Setting up an internal call center is simply too complicated and requires a huge capital investment in phone equipment, computer systems and office space and furniture. Also, outsourcing telemarketing means another company has to take care of hiring and training agents and management staff.
In addition, companies benefit from cost savings when they outsource telemarketing since they can leverage the third party call centers infrastructure, manpower and economies of scale, allowing them to run their business with lower overhead costs than businesses with their own in-house team to manage and maintain.
Another reason that often leads to the decision to outsource telemarketing is so the business can expand its operations rapidly whenever there is a need to boost call volume such as during a promotional campaign or a product launching. The ability of an independent call center to quickly add agents to the telemarketing team to meet business demands during busy periods is something that an in-house unit would struggle with.
Also, opting to outsource telemarketing to a dedicated telemarketing firm means being able to tap expert knowledge when it comes to managing a telemarketing campaign, from developing call guidelines and spiels, to building contact lists, conducting tests and tracking results.
Because telemarketing firms have resources that are readily available, companies will find it much easier to outsource telemarketing when they need to test different sales programs or marketing campaigns. Telemarketing companies can also operate in multiple shifts throughout the day or provide support in other languages if their client requires these services.
Once youve decided to outsource telemarketing, however, you cannot rely completely on the telemarketing company to make your campaign a success. First of all, you should take an active part in developing the call guidelines, script and telemarketing strategies of your campaign. Spell out the procedures clearly and put all of the details in the service contract.
It is also important when you outsource telemarketing for the first time that your sales management provides or at the very least closely supervises the initial training of agents. Lastly, dont expect outstanding results immediately. Allow your campaign enough time to run before making drastic changes.
