subject: Offshore Outsourcing An Effective Way To Get Quality Services [print this page] Offshore outsourcing has gained immense popularity in the recent past. With the economic regression and recession hit environment, offshore outsourcing has become the savior of businesses to carry out their processes on limited budgets and still maintain their profit margins.
However, outsourcing is not just about cutting costs. Rather, its a powerful business strategy to infuse quality in your processes as well. But before we venture into the details, let us first understand what exactly is the concept of outsourcing and how it can benefit your business.
Outsourcing is the process of hiring third-party service providers, be it individual freelancers or companies to perform the non-core activities of an enterprise that can otherwise be done by in-house staff. The concept of offshore outsourcing has acquired immense importance at present and is one of the fastest growing industry.
Both government agencies and business enterprises hire third party entrepreneurs to complete services like data processing and management, internet research, virtual assistance, staff recruitment, administering payroll, offering security, cleaning, call centers and so on.
Cost Effectiveness
More often than not, companies adopt offshore outsourcing in a bit to cut costs. This is because the service provider companies only charge you for the work that is done and there are absolutely no expenses pertaining to over heads like staff training, insurance packages, medical care, terminal benefits and other benefits.
Increased Quality
However, cost effectiveness is not the only thing you can gain from offshore outsourcing. Rather, its a great way to have access to high quality deliverables and superior services as well. The service provider companies have a highly skilled professionals with prerequisite experience and technical knowledge of the your industry. And they would have extensive experience of completing the type of tasks that you want to outsource. The outsourced services are completed competently and within timelines. The professionals adhere to strict timelines, because failure to do it would mean violation of the signed contract that may attract penalties or lead to legal redress as well.
Enhanced Focus
Moreover and most importantly, outsourcing allows a companies to focus all their investments, be it manpower or time, on the core goals and objectives of a business. They themselves take care of all the fringe activities. This reduces administrative workload at your end as most work is delegated and taken care of by service providers. This increases productivity and the overall quality of work.
How to Use Outsourcing?
The success of an offshore outsourcing project depends on the strategic relationship between the client and the service provider. The service provider needs to be have the capacity and technical knowledge to make use of the outsourced service efficiently. Also you in-house staff should be kept informed about the proceedings. This way you wont be at the sole mercy of your service provider and can handle things for yourself if at all the provider leaves.
You should always set structures to ensure that the service provider is operating within its core values and adhering to the guidelines. Often it is seen that companies alienate themselves from its clients when the service provider takes over. This however only serves to eliminate the direct contact between the company and its customers and blocks the pathway for building a sound relationship. So make sure you are always monitoring the proceedings.
