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subject: Change? You Can't Handle The Change! [print this page]

Change? You Can't Handle The Change!
Change? You Can't Handle The Change!

One of the things that stood out to me in the last presidential transition

was the power of effective systems. I was surprised to see

live footage of the movers at the White House moving Bush

out and the Obama family in while they were at the

inauguration festivities. Not only were their personal

belongings being changed, the running of a whole

country is being handed over to a new administration.

Imagine the thousands of details and the systems necessary

to handle such a transition smoothly.

The other change that took place very rapidly was the White

House website. At exactly 12:01 p.m. the new site went

live.

Could you hand over the running of your company for the

next 4 years? How about 4 days, 4 hours? If not, you need

to take a look at the systems in your company.

1. Make a list of the areas within your company

2. Under each area make a list of what processes you have

challenges with

3. Brainstorm with your team to create a system to handle

each challenge

Start with your higher impact areas first. On a recent

coaching call, a client complained about the way his

employees were quoting prices to his customers. Each

person would react to the same scenario in a different

manner, which resulted in sales at a lower margin than

necessary and quotes changing depending on which

person was at the computer when customers called.

These problems were costing him lots of money and

aggravating clients. The solution was to make a list

of the common scenarios and create a plan for how

it should be handled each time.

Systems are crucial to business growth and need to be

addressed as you grow so that you can handle hiring new

employees with smooth transitions. Having good systems is

also necessary if your goal is to be able to sell your

business or just have a business that runs without you.

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