subject: Customer Care Services [print this page] As a self-employed, as is also known as networkers and home workers, it is essential to continuously serve its existing customer base and expand. Customer care is one of the most important tasks a company and made one from the beginning. By making this part is barely or not, sooner or later, usually complain of lack of customers. Unfortunately, this point even of big companies is rarely done to the goodwill of the customer. For small home workers the proper customer support often determines the success or failure of its independence. There are many ways to serve customers optimally.
Satisfied customers happy and well looked after coming back
Customers who satisfied with the service or product are happy with the repeat offenders. But the customer must be in general constantly reminded of it, "" from where or from whom he had ordered the product.
Specifically as a home worker or Networker we are rarely alone in the market. To distinguish themselves from the others usually leaves little room for maneuver. The only real issue bearing - you certainly know it already - is the customer service.
Listening to the customer regularly from you or their products, so this is not likely seek out a competitor, even if such competition: locate is currently better on the Internet.
To maintain contact after the purchase of a product or to receive a service to have several ways and possibilities.
Opportunities for contact
* Email
* Post
* Via direct visits
* By phone
These four contact preclude the possibility always open to homeworkers, or companies. From experience I know that many homeworkers do hard to connect with customers in touch. Reasons are often false modesty, a lack of reasons, lack of planning, etc.
Reasons for contact
Reasons for contact with the customer are many. The "secret" successful practicing entrepreneurs is simply that these are enough reasons to call out to the customer to remember, without the contact is inconvenient for the customer.
One reason for a contact can be :-
* Demand whether delivery is on time arrival
* Demand for the product ordered recently
* Regarding the demand satisfied with the services
* Congratulations and / or a little present for birthday, wedding, baptism, etc.
* Congratulations and / or a little present for Christmas, Easter, etc.
There are hundreds of reasons to connect with customers in touch, even if one has not fit (slightly more) on the theme "Dealing with complaints," we report in the next few articles. And every time you have automatically passing to the customer once called to mind.
The customer is happy about every little attention.
Seek contact with the customer does not necessarily mean that something turn on "the need". Customer service is a matter between man and man, the direct questioning after his welfare.
Better a customer of 10x, ordered over 10 customers with an order
At the beginning of my independence, I was once home workers faced with the statement in this business would be to persuade the customer to order only once.
The simple answer:
If the customer orders only once, I would be disappointed and must assume that either the wrong product or my service was not satisfactory. Or even both. Financially, this order brings hardly anything.
If a customer orders twice with me, should not be a product in order, but the latter are not satisfied with me.
If a customer orders several times at regular intervals, and only then I am satisfied because I know that the product meets customer expectations and become my services and advice gladly taken up.
Conclusion
Those customers who often come back to show a most obvious whether and how they are satisfied with the overall package (product, service, consulting, Service).
Anyone who has reached the point of knowledge, will realize that homework has to do not bring much with pure selling or commodities to the man ", but is a purely communicative and relaxed way of working.
