subject: Particulars of the hotel industries-II [print this page] Particulars of the hotel industries-II Particulars of the hotel industries-II
Hotels increasingly emphasize specialized training. Postsecondary training in hotel, restaurant, or hospitality management is preferred for most management positions; however, a college liberal arts degree may be sufficient when coupled with related field experience or business education. Internships or part-time or summer work experience in a similar field are an asset to students seeking a career in similar field. The experience gained and the contacts made with employers can greatly benefit students after graduation. Most degree programs include work-study opportunities.
Community colleges, junior colleges, and many universities offer certificate or degree programs in restaurant, or hospitality management leading to an associate, bachelor, or graduate degree. Technical institutes, vocational and trade schools, and other academic institutions also offer courses leading to formal recognition in hospitality management. In total, more than 800 educational facilities provide academic training for would-be lodging managers. Management programs include instruction in administration, accounting, economics, marketing, housekeeping, food service and catering, and maintenance engineering. Computer training also is an integral part of training, due to the widespread use of computers in reservations, billing, and housekeeping.
More than 450 high schools in 45 States offer the Lodging Management Program created by the Educational Institute of the American Hotel and Lodging Association. This two-year program offered to high school juniors and seniors teaches principles and leads to a professional certification called the Certified Rooms Division Specialist. Many colleges and universities grant participants credit towards a post-secondary degree in management.
Lodging managers must be able to get along with many different types of people, even in stressful situations. They must be able to solve problems and concentrate on details. Initiative, self-discipline, effective communication skills, and the ability to organize and direct the work of others also are essential for managers at all levels.
Persons wishing to make a career in the hospitality industry may be promoted into a trainee position sponsored by the hotel or a chain's corporate parent. Typically, trainees work as assistant managers and may rotate assignments among the departments-front office, housekeeping, or food and beverage-to gain a wide range of experiences. Relocation to another property may be required to help round out the experience and to help grow a trainee into the position.
