subject: Live Chat the New Trend in Online Marketing [print this page] Live Chat the New Trend in Online Marketing
While the popularity of inbound call centers is on the increase, a new system of communication to enhance customer satisfaction has been found. Banking on the experience on live chat the web developers have added another facility in the websites called live chat support. They have developed software for the purpose and in websites facilities are incorporated to start live chats.
The companies in their turn have incorporated the 247 live chat support into the call centers. Live chat support works the same way that inbound call centers work, with the only difference that in the inbound call centers it is the voice that is used to communicate. In live chat support, it is written text that is being used for conveying information. In place of 24 7 live support companies are now introducing, 247 live chat support.
The infra structure facilities required are the same for 247 live chat support. The same staff could be utilized to provide the facility. Instead of having a head phone and a microphone, the operators will have a computer in front of them to write the message.
After the introduction of247 live chat support, most of the outsourcing companies adopted the facility very quickly. This too is a type of creating customer satisfaction as the companies that need outsourcing now prefer to maintain live customer support with 247 live chat support in place of inbound calls. Live chat is a cheaper method than the telephone support and it looks more effective than the live support provided by inbound call centers.
In a few instances where those who have operated inbound call centers were asked how the transformation from telephone conversation to chat conversation affected them, most operators had no complaints. Instead, they have expressed their pleasure on getting the opportunity to learn a new skill. Also they say that their abilities on typing and grammar are improving. Good grammar is must for live chat support.
Customers in their turn look happy about chat support because they get the instruction in written language. They are able to comprehend the chat better and the support is available instantly. As soon as you need to start a chat you can open chat and write the message and send. The reply comes immediately and you can go on chatting for any long time. You stand to learn a lot due to live support service.
The future holds a lot of hope for the online chat as the online marketing is going to improve by big margins during the coming years. In this context, the call centers must gear themselves to handle live chat in addition to inbound calls. Then they will be able to carry on regardless in case the total thing becomes live chat instead of inbound calls.
Considering the speed the call centers adopted themselves to handle workloads and versatile kinds of customer support, there is no doubt about their ability to change over from inbound calls to live chat.
