subject: Cost Benefits Of Using A Specialized Lawyers Answering Services [print this page] . If you're an attorney, you may wonder about the differences between a general answering service and one that specializes in offering lawyer answering services. Consider this.
If you're a bankruptcy attorney, hiring a company that specializes in lawyer answering services can eliminate you handling client creditor calls. By providing a client list to the company, a receptionist can verify representation and notify you of the call details via e-mail. With a general answering service you might just get a message with a call-back number.
A personal injury practice also can benefit in both time and money with specialized lawyer answering services. The receptionist can take potential-client calls, complete an intake form and deliver it to you in csv format for import to your case management software. Some attorney services can immediately connect the caller to you as well. This can reduce the time your practice spends on the phone with an unqualified caller.
If you choose the right lawyer answering service as a criminal defense attorney, you could retain a client on the first call. For instance, a receptionist can immediately connect potential traffic-violation clients to you and remain on the line to transcribe the conversation. You receive an e-mail from the receptionist that documents fees, credit card information and pertinent case facts. You've retained the client on the first call and have a detailed transcript of your conversation.
Immigration attorneys can benefit from a specialized legal answering service, because potential clients can be taken care of on the first call, giving them no reason to continue to shop. The service should offer Multilanguage support, as well as intake processing and appointment scheduling.
When you shop around for legal answering services here are just a few questions to ask:
Do they provide 24/7 service?
Do they offer bilingual service?
Can they provide customer referrals?
Do they have specialized training?
A specialized legal answering service will cost a bit more, but heres why its a smart investment in your practice. The above mentioned applications are designed to either reduce your work load or help in capture potential new clients.
