subject: Updating Customer With The Status Of Their Shipment [print this page] When a courier company is shipping something for a client, they usually do not need to update the customer directly with the status of their shipment. They have automated systems in place which usually can provide all of the information that would be required by a client, and which can be easily accessed by them any time they need it. However, there are a few instances when a Buffalo courier service should contact a client directly in order to let them know about a change in the status of their shipment, and the best companies out there will do exactly this.
When a courier takes delivery of a package, in most cases these days that package is going to be logged into a GPS tracking system. This means that the entire time that it is in transit, the customer should be able to login to an online system and check out exactly where their package is in real time. For most customers and deliveries, this is going to be more than enough information to get a clear picture of where the cargo is.
It is when something out of the ordinary happens that customers require a more direct update on the status of their shipment. If a package has become delayed for some reason, the courier should, in most cases, make an effort to contact the customer directly and let them know what is happening with their shipment. This may depend on the severity of the delay however.
If courier companies had to contact every customer every time there was a small delay on their shipment, they would probably never get any work done. Instead, they usually reserve calling about a shipping stoppage only in more severe situations. When something has happened like a problem at customs or a vehicle accident which has greatly delayed the package, most courier companies will call their clients and inform them of the nature of the delay.
Couriers also update customers with the status of the shipment after delivery is complete. Real Time instant PODs are something that more and more customers are requesting of their couriers, and which are easier for couriers to provide using the modern hand held technology that their drivers carry with them. They can electronically capture the signature of the customer, scan in the bar code of the package to pull up the electronic shipping manifest, and then email you a copy of the POD immediately after the delivery is completed.
