subject: Consumer Complaint:-voice Your Opinion And Fight Against Injustice [print this page] I was a user of BSNL post paid connectionI was a user of BSNL post paid connection. Last month I deactivated the number. After a month of deactivating the service, I received the bill of calls and I was shocked to see my bill. I immediately called the customer care service but they even refused to listen to my queries. I gave them my explanations that there is some mistake with the bill as I have not made the calls but all my explanations felt to deaf ears. They were even refusing to accept their mistake. Now, I am in deep fix. I do not know how I will pay the heavy bill. Now, I will have to pay for the calls I have not even made. So , I lodged a consumer complaint regarding the matter and after a few days I got explanation for my problem. Consumers form the half of the economy and organizations neglect the consumer rights. Costumer protection laws should be thoroughly implemented by the Government so that no costumer is ever cheated.
If ever you encounter these kinds of problems, make sure that you keep a tracks record of your telephone, electricity bills, and House tax bills. If you are making a complaint then make sure that all documentation is in order. If you dont get a sympethetatic reply after complaining to the dealers then dont wait to make a consumer complaint. A consumer complaint is a quick way to make your complaints and a tool through which you can express your opinion.
To promote and protect the rights and interests of consumer, Consumer protection Laws are implemented by the Government . Some of the consumer protection rights are Right to Safety, Right to Information, Right to Choice, Right to be heard, The Right to Redress, The right to consumer education. Consumers must have the means to combat malpractices and protect their rights and Consumer complaint is one such tool through which you can claim your rights. This is done by writing a complaint letter, which is a legal way for accomplishing your demands.
In a consumer forum, one has to fill up an online consumer complaint form and write about the queries. The complaint will be answered by the team of experts who will give advice on the legal procedures to be followed. The process saves a lot of time and even a lot of undue cost. Consumer forum helps to protect consumer rights. As a consumer we must be aware of our rights and should be vigilant while purchasing products so that any kind of inconvenience could be avoided.
Consumer's interest can be protected by encouraging healthy competition in the market which serve the customers and not harm their integrity. Consumer Forums educate consumers to advocate their opinion, compare the product features and service quality and it is an easy way to accomplish your costumer rights and even safeguard it. Costumer protection laws should be thoroughly implemented by the Government so that no costumer is ever cheated. If ever in your life you become victim of any negligence, do not hesitate to file a Consumer complaint.
