subject: Wireless POS & Wireless Mobile Computing [print this page] Wireless POS & Wireless Mobile Computing Wireless POS & Wireless Mobile Computing
In today's highly competitive market, it's not surprising that those who have ventured in the hospitality industry are relying heavily on advances in technology to boost their profits. The advent of wireless local-area-network technology has made it possible for wireless point of sale (POS) applications and wireless mobile computing to be used in cafes, restaurants, hotels, and other food service facilities.
Closed circuit TVs will allow you to keep an eye on your business operations 24/7. Once incorporated to your POS system, it will enable you to monitor who sold what, when and at what price. Wireless POS handheld units are similar to automated waiter pads. They are very convenient and highly efficient as they will help you sell more on the floor. For instance, your serving staff can take orders instantly and they no longer have to line up at a POS terminal just to place orders. Therefore, they become more productive as they can serve more customers. On your part, this would mean reduced labor costs and increased table turnover.
The capability of taking orders tableside can ensure that the orders are evenly spaced so that the kitchen staff does not get overwhelmed, such as what happens to stationary POS terminals where the serving staff typically place several orders at the same time. Moreover, order taking is more precise when orders are placed tableside, thereby minimizing communication errors between servers and the kitchen that can lead to food-waste and customer dissatisfaction issues. Your serving staff can also allot more time serving customers, conveying a sense of quality service while boosting up-sell opportunities. As a business owner, you must have experienced the hassle of manual order taking, passing the orders to the kitchen and then bringing the food to the table. Wireless POS and wireless mobile computing have made this a relatively easy task. You can now have remote ordering and automated billing right at your fingertips.
Utilizing wireless POS and wireless mobile computing in a hospitality setting has also empowered managers and business owners to manage their staff in a more efficient and cost effective manner. You can hire fewer staff instead of employing a large number of serving crew to handle order taking and food delivery. You can assign larger sections to each staff member and make them focus on greeting customers, taking orders and up selling. The non-serving staff can then be given the task of dispatching food from the kitchen and cleaning sections of your establishment. As your serving staff spends more time on the floor, the result is a positive, enhanced guest experience and increased sales through up selling and faster order-throughput.
The success of the hospitality industry throughout the world in the present time is largely based on wireless POS and wireless mobile computing. Most hotel food and beverage services are now taking advantage of these technologies. They are also widely used at resorts and beach bars because of the long distances that the serving staff needs to cover. Wireless POS and wireless mobile computing have certainly enabled the hospitality industry to delve into the 21st century, providing an extra edge in a fiercely competitive market.
