subject: Finding A High Quality Courier Company [print this page] When you're trying to ship your company's goods to your customers, one of your highest priorities has to be finding a courier that is going to make your company look good. One of the biggest mistakes that an inexperienced company makes is assuming that the Portland courier service that they're using to transport their goods won't reflect on their own company. The truth is that even though a company may know, in an abstract way, that the company they buy their products from isn't responsible for the delivery, the way they receive their products will still greatly influence the way that they perceive your business.
Therefore, if you want a customer to be a return one, it is imperative that you find a courier company which can offer exemplary service. This will make sure that the experience that all your customers have is a positive one, and hopefully will then lead them back to your organization for their next order. This means that when you're looking for a great courier company, you need to look for one which offers value, service, and functionality.
Value is important. Obviously your company is going to have a profit margin to maintain at all times in order to remain a viable business. One of your costs is always going to be shipping, which means that in order to charge your customers less; you're going to need to find the most cost effective means of shipping possible. Above all else, the one thing customers appreciate is good rates, so value is always something to look for in a courier company.
Customer service is of course also very important. You need courier drivers that are neat and professional, especially in certain industries; otherwise they can quickly leave a bad impression in the minds of your customers. Don't be afraid, for example, to look for couriers that wear uniforms, as this can give a strong impression of professionalism.
Finally, we should mention functionality. Many people when they are looking for a courier company only think of the services that the courier offers apply to them, but there are also those which might apply to the people that you are shipping to. A good example of this is something like GPS tracking, which is something that many of your customers might appreciate when you're shipping their orders to them. Looking for a courier which has all of these attributes, can help make sure that your customers stay satisfied.
