subject: Tips For Smooth Courier Software Implementation [print this page] If you want a sure way to derail the operations of a courier company for a few days, then the way to do it is to implement new dispatch software without proper preparation. This is why it is vital that a courier try out a dispatch software demo before they make a purchase, so they know that the new program is capable of running smoothly on their system. There are several things to keep in mind which can help make courier software implementation run more smoothly.
One of the first and most important things that you have to consider is whether or not the new software is going to run on your existing hardware. If it is not, you may be looking at a system wide hardware upgrade as well. This can be a much more invasive and time consuming procedure, as you have to make sure you have a minimum number of hours of downtime, as well as worrying about transferring essential files. Additionally, the cost is vast in comparison to a simple hardware upgrade.
The next thing to think about is whether or not the new software is going to affect the customer experience in any way. If you're simply upgrading an existing program, there is a chance that every element of the software that your customers see, such as what they access through your website, will not change in any way. If you're switching to a completely new system on the other hand, they may see many changes in front of them. People generally don't like change, so you have to make sure to give your customers ample warning if you're going to change anything about how they interact with your company.
Another problem that arises if you're changing to a completely different program style is making sure that all of your employees know how to adequately use the new software. Training just might be the single most important factor in new software implementation. You need to make sure not only that all of your employees are versed in the use of the new software, but also that you have some staff on hand that are qualified to troubleshoot any issues that may arise through more advanced training. Spending more time and money on training when you are implementing new software is one of the surest ways to make sure that your business keeps running smoothly during a time of change like this.
