subject: ISO 9001 and the Quality Manual Template [print this page] ISO 9001 and the Quality Manual Template ISO 9001 and the Quality Manual Template
This is a decision that must be made by each organization during the planning and implementation phase and will often depend on the organization's size, culture and industry. A quality manual template can help by providing a fundamental framework for documenting how an organization meets the requirements of ISO 9001. Without a template, the development of the quality manual can easily lose focus and direction.
Advantages of Using a Template
Many organizations find the task of implementing ISO 9001:2008 difficult as they simply don't understand where to begin. A template can make it easy for any organization to prepare a compliant quality manual whilst offering the following advantages:
Fully editable and customisable
Viable alternative to using consultants
Cost effective solution to implementation
Saves manpower and resources
Reduce overall development time
Components of the Manual
ISO 9001:2008 provides guidelines of how organizations should endeavour to meet customer requirements and achieve satisfaction by maintaining a consistent quality practice. ISO 9001 has many requirements that, when taken together, provide assurance that a system's output will meet customer requirements. Based on these fundamental requirements, the QMS template must address, among others, the following:
How the quality system interacts with business processes
What the documentation requirements are
How management responsibility is manifested and communicated
What the organization's quality policy is and how it is deployed
What the organization's quality objectives are and how they reflect the quality policy
How resources are managed
How management reviews are undertaken
How product realization leads to customer satisfaction
How product and service provision is planned
How the organization collects and analyses data
How non-conformances are addressed
How corrective and preventive actions are instigated
How continual improvement is implemented
There is no requirement that changes to the quality manual be reviewed during management reviews but they do need to be reviewed and approved by the relevant personnel specified in your document control procedure.
Overall, ensure the quality manual template is able to describe how your organization delivers a conforming product or service to your customers. The standard requires it, and the credibility of your ISO 9001 registration demands it. Remember, the output of your quality management system is what matters to your customers!
