subject: Virtual customer agent – Effective, efficient and worthy [print this page] Virtual customer agent Effective, efficient and worthy
Businesses today have to interact with customers online also and for this they need a virtual customer agent that deals with the questions and problems of the customers through online service. The questions can be regarding the service and the products of the company. These are computerized and programmed and are also referred to as intelligent virtual agents. They are skilled and answer to the clients in such a way that the client is unable to make out whether it is human being or a computer generated program. People get satisfied with their services.
A virtual agent, as the name suggests, is always ready to serve the company and the customers. The company saves a lot of money and time after installing this system. The best thing about this is that it is available 24 X 7 and the company does not even have to pay the computer program. It is a one time investment and then the benefits are manifold. It is extremely helpful especially when the client remains satisfied and do not identify whether it is a human being answering to their questions or not.
A virtual agent is programmed in such a way that it will even ask the customer about his likings and satisfy him with the answers about the products and services. The likings and the views of the customers help a lot to the business owner to make improvements in the sections required. They will give you exact data and this helps the concerned executive analyze the reviews of the products and services of the company.
A virtual customer agent provides all information to the customers and satisfies him by answering all his questions as well. Their conversation is believed to be so effective that the visitors get converted into actual customers easily and quickly also. It is believed that the sales of the companies that are using a virtual customer agent have also increased. Their conversation is smart and automated so it is polite and appealing for the customers. In this way they bring business and at the same time help satisfy customers' queries.
