subject: Microsoft Drives Customer Success with Microsoft Dynamics CRM [print this page] Microsoft Drives Customer Success with Microsoft Dynamics CRM
REDMOND, Wash., December 21st, 2010 -- Microsoft Corp. announced that Mitsubishi Caterpillar Forklift Europe BV (MCFE), a leading forklift manufacturer based in the Netherlands, received the Gartner CRM Excellence Award in the category of Efficiency for its customer relationship management (CRM) project. Through this awards program, Gartner Inc. and 1to1 Media recognize companies that are doing an exceptional job at bringing together vision, strategy, customer experience, organizational collaboration, process, IT and metrics to create value for the customer and the enterprise.
MCFE, a company that manufactures, sells and distributes forklifts and related spare parts, was able to streamline order entry and processing, IT support requests, and dealer communications. This resulted in the company reducing the time for it to customize business applications from 35 to 10 days, saving development costs by 60 percent and improving order processing from five minutes to 90 seconds.
"Businesses need to deliver essential line-of-business applications more quickly and at a lower cost," said Brad Wilson, general manager of Microsoft Dynamics CRM. "We are honored that MCFE is recognized by Gartner and 1to1 Media for its project. This implementation is just one example of how our customers are unlocking new value from their existing Microsoft investments and delivering business solutions that are easy to design, easy to manage, and, for their users, easy to use."
In addition to MCFE, a broad range of companies around the world are using xRM, the flexible application development framework of Microsoft Dynamics CRM, to accelerate the development and deployment of high-impact business applications -- whether on the premises or in the cloud via Microsoft Dynamics CRM Online.
About FMT Consultants, LLC
FMT Consultants, LLC is a Microsoft Gold Certified partner specializing in Microsoft Dynamics GP and Microsoft Dynamics CRM solutions. FMT provides professional consulting services, support and develops enhancements and integrations related to the Microsoft technology stack including Microsoft Dynamics, Office, SharePoint, Exchange Server, as well as SQL Server. Founded in 1995, FMT serves its clients nationwide with a regional focus on Southern California including San Diego, Los Angeles, Riverside and Orange Counties.
About Microsoft Dynamics
Microsoft Dynamics is a line of financial, customer relationship and supply chain management solutions that help businesses work more effectively. Delivered through a network of channel partners providing specialized services, these integrated, adaptable business management solutions work like and with familiar Microsoft software to streamline processes across an entire business.
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Matthew Holden
Manager, Client Relations
FMT Consultants, LLC
Office: 760.930.6400
For more information about FMT Consultants, LLC:
Visit: http://www.fmtconsultants.com
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