subject: Guidelines For Implementing New Courier Software [print this page] When a company makes a purchase of new courier delivery software, they face a great number of different types of challenges that need to be surmounted in order to make sure that the transition to the new software is going to be a smooth and seamless one. Most of these challenges can be circumvented and overcome through proper preparation. Some planning and foresight can actually make the transition between courier programs quite painless.
One of the things which most certainly have to be addressed in this type of situation is the training of the employees on the new software. If employees aren't properly trained in a program, disaster can strike. First, there will be highly increased employee error, which can lead to added costs. Second, it can lead to slower service which can create customer dissatisfaction. Third, it can cause the company to be unable to answer customer inquiries or problems properly, which will lead directly to lost customers.
Proper time and money spent on training is almost always worth the investment. It is also important that the software be tested properly before it is rolled out. Just because a program worked perfectly when you tried the demo, it doesn't mean that when the full version is installed on your specific hardware that everything is always going to run smoothly. Taking the time to make sure that everything works as planned is very important.
Preparing and training your customers is an element of this transition that many couriers mistakenly overlook. When you're introducing a program that has new features that customers are going to use directly, such as order placement forms they access online, then it is vital that you both let them know that this feature is coming, and that you provide them with the material or tutorials that they are going to need to make the best possible use of this type of software.
Another bit of preparation that should never be overlooked is that of your marketing materials. If the new software that has been purchase presents some kind of new advantage or feature that might be of interest to the customer, it is important to work the message that you have that service available into your marketing material. This will help you get the best of the competition and create real value from the investment you have made into the new software by bringing new customers directly into your business.
