subject: WebGreeterTM Live Chat Service - Good Customer Care Affects Every Aspect of Your Business [print this page] WebGreeterTM Live Chat Service - Good Customer Care Affects Every Aspect of Your Business
It's no secret that good customer care service plays a significant role in putting up and maintaining a booming business. Research shows that poor customer service is one of the top reasons clients leave the business, with no intention to return; while excellent consumer experience makes customer feel good and drives him to come back to you for more buying, hence help the business build loyal clientele.
Sadly, many companies still don't realize how much harm their poor customer service is doing to their businesses. Companies still think that their poor customer service has no direct impact on their progress. What they need to realize is that poor customer service does affect the business - in fact, it reduces as much as 50% of your clientele. According to a poll, 50% customers said that they left the seller because of the company's poor customer care service. Not just that, the poll also showed that customers praised those companies where they were provided with satisfactory customer care service.
What do customers want from a customer care service?
The aspects of a good customer care service are:
Customers should be able to discuss their product/service-related problem with the agents.
The service agent should take minimal amount of time to resolve customer's query/problem.
The customer care agent should give a quality response to customer's query.
Customer care agents should approach customers in a friendly, engaging manner.
How Does WebGreeterTM Live Chat Service Help You Provide Quality Customer Care Service?
At LiveAdmins, we understand the critical aspects that make a customer care service excellent, and with our state-of-the-art WebGreeterTM Live Chat Service, we promise to make your company able to provide quality 24x7 care service to your online customers.
WebGreeterTM Live Chat Service provides satisfactory quality service by employing service agents who understands the importance of good communication. WebGreeterTM Live Chat Service makes your business able to provide in-person, direct communication with minimal response time. With WebGreeterTM Live Chat Service, we help you understand the ever-changing customer demands, and hence make you able to implement an excellent customer satisfaction program.
