subject: Successes of the Call Center Industry of the Philippines [print this page] Successes of the Call Center Industry of the Philippines
The Philippines was recently recognized by the global market as the call center capital of the world. This is because of its massive growth which had eventually outpaced India in providing the largest and most diverse collection of live answering services in the world, as well as outnumbering India's manpower.
So what are the reasons why the call center industry of the Philippines had gained massive growth in only a decade, and had also outpaced India, which was the leading provider of call center services to the global market for decades?
According to industry experts, there are many reasons as to why the call center industry of the Philippines became successful. Some of the most apparent reasons are because of the diversity of live answering service that many call center companies in the Philippines offers, the flow of foreign investors in the Philippines, cheaper workforce, as well as the skills of Filipinos in providing customer care services as well as their fluency in using the English language.
Diversity of Call Center Services
The call center industry of the Philippines was founded when a number of third-party companies in the Philippines had started to offer live answering service to their clients. Eventually, the demand for such service grew which led to the rapid growth of call center companies and agencies in the Philippines. This prompted the start of the call center industry of the Philippines.
The call center grew as the number of new call center services were introduced in the market, from simple business answering service such as order taking services and reservation services, to sophisticated business-to-business call center services such as online business to customer support and online business to business support.
Foreign Investors
Because of the steady and healthy growth of the call center industry of the Philippines, many foreign investors had diverted their outsourcing needs from other countries into the Philippines. This is because of the industry's diverse collection of live answering services.
Though most have only outsourced their call center services to the Philippines, many of these had also started their own call center businesses, particularly when the manpower in the Philippines is far more affordable compared to other Asian countries.
Affordable yet Professional Services
Another major reason why the call center industry had gained a lot of popularity and success is because the call center services that the industry offers is far more affordable compared to other providers of call center services in the global market.
Another reason is the skills of Filipinos in providing customer relation services as well as call center services as well as fluency in using the English language, it being the 2nd language of Filipinos.For more information visit to our site http://www.magellancallcenter.com/
