subject: What's the difference between a call centre and an answering service? [print this page] What's the difference between a call centre and an answering service?
A question that has come up a lot sinceanswering services started operating is what is the difference between a call centre and an answering service?
Quite simply put, there is no difference!
In fact if you type call centre' into Wikipedia you will get the following description:
A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre.'
If you type answering service intoWikipedia you will be redirected to the above description.
So why is it thatanswering services avoid calling themselves a call centre?
I would say that the reason is because when you think of a call centre you associate with an impersonal service, where calls get answered by random people.
At Jet Virtual we understand that just by calling ourselves ananswering service rather than a call centre, it does'n't change what we do and is not enough to provide a personal service where clients feel valued and cared for each and every time they call.
So how do we set ourselves apart from other call centre / answering services?
There are a number of ways we do.
~ We make sure that every business that uses Jet Virtual, as their chosen answering service, is assigned one receptionist who handles their calls.
~ Each receptionist is hired based on their experience and qualifications. We don't hire just anyone with a mouth.
~ Every individual receptionist gets to know your business and your clients which builds a personal relationship and not just a different voice at the end of the phone each time.
~ We place customer service as our number one priority.
In fact, 99% of businesses, who take ouranswering service free trial, stay with us because they feel that we provide a more personal service.
After all, great customer service is what drives great businesses to great profits!
