subject: Seven Reasons To Use an Outsourced Call Centre [print this page] Seven Reasons To Use an Outsourced Call Centre
If you run a business, no matter how big or small, chances are that calls will have an important role to play. However, if the cost of managing those calls is too big, you may want to consider using an outsourced call centre as a more cost-effective solution. Here are seven reasons to use an live telephone answering service for your company.
1. Customers of retail businesses don't just buy during normal working hours, they also shop during the evening and at weekends, so you'll need to have people operating phone lines in and outside of 9-5. An outsourced call centre will often be the cheapest option, as you will only have to pay for the hours they spend taking calls, not the hours they are working.
2. If you choose to hand over some telephone answering duties to your existing team, it could have a detrimental effect on other aspects of their work and lead to poor service.
3. If you are planning on opening up your own call centre, you'll need to cover the cost of the building, computers and telephones, furniture and staff wages. This may be too big an investment if you're just starting out as a company or expanding your services.
4. Not only that, but the cost of recruiting and training staff could be huge.
5. Using an inbound telephone answering service, you will trained telephone operators working on your business. They simply need to be briefed on how you want your calls to be answered.
6. By using a live answering service in the UK, you can avoid displeasing customers who have grown weary of overseas call centres.
7. If you run a small business and find that too much of you and your team's time is taken up answering calls, many of them not urgent, you could outsource your calls and have only the most important ones passed through to the office. Messages could be taken for the others and emailed through to you.
Are you ready for a more cost-effective and efficient solution to your telephone answering dilemma? For all your telephone call handling needs, why not consider an outsourced call centre today?
