subject: All Information on CRM 2011 [print this page] All Information on CRM 2011 All Information on CRM 2011
This are customer relationship management reports that help companies to know what affects their customers by knowing what they buy, how they buy, when they buy and the reasons why they buy. There are several types of reports and they include: This is what you can expect with the new with CRM 2011.
The DOA Report
This stands for sead on arrival. This will help a company know which products are getting bad reviews, complaints. It is meant to help them know why the customers are experiencing this kind of problems. This can be done by use of customer surveys.
Quality problems
This is meant to show which products need more service costs. The company needs to make sure all products are making profit and not just spending the companies resources doing servicing.
Most profitable services
This will assist an organization to know which products are generating more profit and which ones are slacking behind so that they can either face them off or improve on them.
Crm online Customer satisfaction reporting
This report is very important as most customers can be able to let the company know which their favourite products are and which ones are disappointments. This will help the company to always ensure their products meet customer expectation.
Most profitable customer
This will help the company identify which niche is best for its products and try to maximize on their productivity either in the locality or with the particular individuals.
What the most profitable customers are buying
The Company is able to create the best product mix that will be accepted by their most profitable customers. They will then be able to make lots of profits as they have the right products for the right people.
Discounting effectiveness
This is beneficial as the company is able to know if their promotional mix is working on the ground. The company can tell if people are actually buying because of these offers and are able to know how to price their products.
Customer loyalty.
These reports are able to help the company know which customers make repeat purchases and are able to reward them.
Initial response time
The Company will determine how fast customers are reacting to their products through their sales people and will recommend the best approach they should use.
Pipeline or deal regression
They are able to know what deals are currently in progress and which ones are yet to come. This is beneficial especially for budgeting and making forecasts.
Overall The CRM 2011 Does look very good, it has so many aspects towards it, and is a big improvement from past CRM's. The CRM Online will be somthing to look out for.
