subject: Top Three Customer Support Platforms [print this page] Top Three Customer Support Platforms Top Three Customer Support Platforms
We all know that customers can be the bread and butter of a business, along with marketing and product development. Also, it can be observed that these days, call centers are booming, especially in the most acclaimed BPO destinations such as India, Philippines, and China. This continuous growth of such business is mainly a product of the constant and growing need for a strong customer support.
Website is always the stepping stone to establishing harmonious relationship with the customers. But, without anyone real that they can interact with from the company, especially regarding what they are seeing from the website, then their visits are less likely to translate into sales. This justifies the existence of call centers, and other customer care offices. However, throughout the years, customer support has taken so many forms aside from doing it through a telephone. Businesses currently have at least three options to choose from, knowing that not all customers are comfortable enough with a direct conversation like a phone call:
Customer Service Center this can be established on-shore or offshore. However, most companies that receive hundreds of call in a day usually resort to offshore call centers, wherein they can hire a huge number of customer care agents for a lesser cost.
E-mail Management some companies also put their e-mail addresses on their contact page, and some shy' customers usually take advantage of this contact detail, and inquire through it instead. Thus, a company should always have one to two persons to manage the e-mails, and address all the inquiries that come from it.
Live Chat Support some businesses incorporate live help in their websites, to readily address inquiries of the website visitors. This is also seen as the most comfortable way for consumers to seek help. The downside of this method though is the probable delay in responses, compared to calling a customer care agent.
