subject: How To Get In Touch With Your Courier Company [print this page] When you have a courier company, you can sometimes need to get in touch with them on a pretty short notice. Not all orders come in when you expect them to, and not all customers are willing to wait any amount of time at all to get their deliveries made. When this happens, it is important that you know that the best way to reach your PA delivery service is, because you probably have several options available to you. It is also important to realize that there are sometimes different ways of contacting them that are more suitable dependent on the situation which you are contacting them in regards to.
Whenever you're contacting anyone in regards to any emergency situation, including the business emergencies which sometimes require an immediate response from your courier company, it is almost always best to call them directly by phone. Some couriers even have a different number that you can use when the delivery is an emergency. The reason for this is that when you're speaking to someone directly, even if you have to wait on hold for a few minutes first, you know that the message is received and that the action you require is being taken. You don't always have this same assurance through email.
When you're just contacting your courier for every day run of the mill business, it can actually be to your advantage to contact them by email instead. The advantage of email is that it doesn't waste any of your time, which is valuable. You can send an email in a fraction of the time it takes you to make a phone call, and you know there is no chance of something being done wrong because someone mishears you, as all the information is in the email. Also, when you email, you have a record of your communication, which you do not after a phone call.
Sometimes your courier may have a web software interface that allows you to complete certain actions directly from the web, such as placing an order or requesting a shipment be sent out from the warehouse. Whenever there is a software application that is directly responsible for a function, you should use that method rather than direct contact. This way the action is automated to a large degree by the software, and there is less room for human error to creep in and disrupt your order or needs in any way.
