subject: Understanding The Courier Claims Process [print this page] Most of the times that you choose to ship something with an Atlanta courier service, the delivery is going to go perfectly. They will pick up your order, take it to your client, and it will take approximately as long as they told you it would. Every so often though, something is going to go wrong in course of a delivery. Although this probably happens less than 1% of the time, if the time it does happen happens to be on one of your deliveries, it is important to know about the courier claims process.
First of all, you would make a claim with your courier any time a package is either damaged, or doesn't arrive to its destination. This might happen because a package got dropped, got damaged by water, was damaged in a traffic accident, or was either stolen or lost by the courier. This includes if they sent the package to a wrong address.
The first and most important part of the claims process is that you must contact the courier immediately to begin a claim. There is a very narrow window of time after a delivery in which you can actually file a claim. As soon as you know that something went wrong with the delivery, you must take action on it as soon as possible.
From there, the steps are going to be different between every courier company that is out there, but there are some things which will be the same. The first is that if you're making a claim about a damaged package, you must make sure to keep any and all packaging that you have left from the shipment. The insurance company that the courier uses is going to require this both as proof of damage, and to verify that any damage was not due to your failure to pack the damage correctly.
From there, the courier is probably going to direct you to file a claim and direct you to the appropriate paperwork. Again, time is going to be important at every stage of the claims process. There are several forms to submit, as well as additional evidence as required. If you fail to meet any of those deadlines, it is almost a sure thing that they will void you claim and you will not receive any compensation for the damage. Making sure that you meet any deadline you are given is the most important part of the claims process.
