subject: Staten Island New Lexus Dealers Happy With #1 Customer Service Rating [print this page] There has been a lot of commotion about the recent recalls enacted by Toyota. And rightfully so: the apparent brake problems with the Japanese manufacturers market-leading vehicle, the Toyota Prius, have led to some serious injuries even, in some cases, deaths. The consequences of this transgression have come at a time when the automotive industry is finally beginning to gain back some of the brand loyalty and customer trust that it lost during the recession, the collapse of the Big Three and the subsequent bailout ordered by the U.S. government. Just as faith is beginning to be restored, an industry leader comes out of nowhere and knocks us back into the Stone Age.
However, while Toyota fights its battle, its high-end sibling is bringing some positive spin back to the auto market. Staten Island new Lexus drivers are confident that the transgressions purported by Toyota will not extend to their brand, a name held high in the opinions of many luxury car drivers. And consumers arent the only ones recognizing the quality that Lexus seems to serve up year after year; the media is getting in on the action, especially after J.D. Power and Associates named Lexus the top-ranked luxury brand and the number one brand overall in customer service in the organizations annual Customer Service Index Study (CSI). The results of the study are expected to reflect well on Staten Island RX dealers across the area.
Much to the excitement of Staten Island Lexus RX hybrid drivers, this study was performed by one of the highest respected organizations in the industry. According to J.D. Power, the study combines the satisfaction levels of car owners visiting service departments for maintenance or repair with dealer performance over the first three years of ownership. While much of the study reflects directly upon Staten Island new Lexus dealerships, this is a huge win for the Lexus brand itself. The study was completed with the following five categories in mind: service quality, service initiation, service advisor, service facility and vehicle pick-up.
The announcement specifically points to Lexus dependability, saying, Lexus ranks highest in customer satisfaction with dealer service among luxury brands and receives an award for a second consecutive year. Lexus achieves an overall CSI score of 837 on a 1,000-point scale and performs particularly well in four of the five measures: service quality; service initiation; service advisor; and service facility. Rounding out the top five nameplates in the premium segment are Cadillac (827), Jaguar (822), Acura (817) and BMW (816).
Staten Island RX drivers have known for a long time that Lexus offers some of the best service on the market. Couple that with a serious approach to new engine technology and a reputation for dependability (especially in direct competition with other high-quality luxury brands), and you will see why Lexus has built such a high brand loyalty over the last several years. When you visit a Staten Island Lexus RX hybrid dealership, youre going to get a taste of what manufacturers all across the globe should be doing to improve their images.
