subject: Telesales Tips: Skills Needed in Telephone Sales [print this page] Telesales Tips: Skills Needed in Telephone Sales
Telesalesskills serve as the key to financial success for many business firms. In person meetings were the usual norm for many sales companies before. But today, we can make use of the telephone to make people more accessible.
Selling over the telephone is not only less expensive but also more effective. Therefore telesales skills are vital to the financial success of an organization. Here are the telesales tips that are designed to help improve your telesales skills:
1) Always Design a Plan. Have your contact list ready in front of you and know the purpose for which you are calling.
2) Know your Customer. Has the customer bought something from your company previously? Nothing makes a client feel more valued and inclined to buy again than a firm knowing his purchasing habits or organizational needs.
3) Be Courteous and Polite. This is a basic telephone salesskill that many telemarketers fail to do. So make a difference and respect your customers' time frame and availability. If the customer with whom you wish to speak to is not available, be especially polite to the person answering the call to make a positive impression.
4) Be Professional. Though it is also required of you to be friendly, you still need to remain professional. Get a feel for your customer's personality but don't ask invasive questions. Cater your customer's temperament in the most professional manner.
5) Educate your Customer. Educating your customer about the product or service in soft sales pitches is a successful telesales tip. If your customer realizes that what you're selling can answer their business needs, he will be more likely to purchase from you.
However, if the customer feels pressured because of a high-pressure sales pitch, you'll immediately lose the sale and possibly future sales.
6) Engage your Customer. Have you given your customer a catalog or do you have a company website that you can look at together? This telesales tip can make your customer s feel as though you're right there beside them, guiding them to choose the best product or service for them.
7) Wear a Smile. It is indeed true that your customer can hear your smile. Whenever you smile, your vocal quality reflects that. If needed, you may keep a mirror beside the phone as a reminder to smile.
Apply these telesales tips every time you conduct a phone sales call and you'll be more profitable than you ever imagined!
