As such, they call for emotional intelligence. They highlight some insights on managing conflicts. They state that conflict and disagreement are normal in human relationship. As such, conflict may be good for an organization. At times, a mutually acceptable solution can often be found when both parties communicate honestly and respectfully. Consensus and synergy are likely only when people choose to cooperate rather than competing or blaming.
There are basically five conflict resolution strategies adopted in today's organizations. They are the competing, avoiding, accommodating, compromising, and the collaborating techniques. Among these strategies, collaborating skill of resolving the conflict is being highlighted. This problem-solving technique is based on the Win/Win mentality of seeking mutual understanding and agreement. Collaborating requires trust, engaging in honest communication, and creativity. This strategy of conflict resolution has the potential of yielding Win/Win outcomes, satisfying the interests of both parties involved.
New Paradigm - Win-Win Strategy
In Stephen Covey's The Seven Habits of Highly Effectively People, he illustrates that Win/Win is a frame of mind and heart that constantly seeks mutual benefit in all human interactions. Trust is the cornerstone of this mindset. The outcomes of the agreements are mutually beneficial and satisfying. Win/Win mentality views life as a cooperative, not a competitive arena. Covey further emphasizes that Win/Win is based on the paradigm that there is plenty for everyone. It is based on the core value of living for the sake of others. One's success is not achieved at the expense of others.
The basis of this mentality is that both parties are willing to negotiate. Negotiation improves communication and understanding of each party. When both parties engage in negotiation, they should focus on larger goals that often shift focus from conflict to cooperation. Also, the negotiation should focus on common objective and depersonalize the problem. In the sense, both parties should build on the differences. When emotions run high, both parties should work to control emotions. Each party should strive to listen emphatically rather than trying to project our opinions.
For more information on what a leader must do to be successful, get a copy of my e-book, Leader's Leap to Life Success. You will learn more about leader's mentality and how it affects the outcome of your work. Furthermore, you will discover your role of leadership at home, workplace, and in the society. You will also learn lessons on what a leader must NOT do. Discover key techniques on how to become a leader and achieve life's success by learning from prominent leaders in history.
Soon Teck Lim is a leader of international youth organizations that promote character and leadership developments. He is currently working with youth in Australia, New Zealand, and the Pacific Islands.
You may purchase a copy of his ebook entitled "Leader's Leap to Life Success" by clicking here: http://www.leadershiplaws.com.
