subject: Customer Support-telephonic Technical Support [print this page] Customer Support is another form of technical support, in which product-related query is satisfied through telephonic technical support. Specific problems, related to product or service are looked upon by customer support cell.
Customer support is limited to telephonic problem solving activity. It does not provide support regarding training, customization, and other support services.
Almost all Companies have a customer support cell which is managed by an efficient BPO Company India. These Companies are allocated the job of solving customer problems related to their product or services. These problems are solved through telephones, Emails or a servicing website. Almost all organization have internal technical support unit that solves computer-related queries through a set of probable problems and their solutions.
Most Companies want minimal investment in activities related to technical support. This is because it is an essential but extra activity and thus extra investment on the part of Companies. This is the reason that many off-shore Companies are allocating this job to customer support units India. They are well-equipped with technology and efficient staff to maintain productivity and quality of work.
Many Companies are allocating this job from Indian Call Centers Companies due to their low cost and high efficiency. In India, cost of employees is much less than in off-shore Companies. For this very reason most Companies are comfortable working with them. Moreover, there are no compromises made on quality of services.
Customer Support is specifically very useful in peak seasons, when there is enhanced sale and hence enhanced queries. Specialized personnel, who are apt in providing specialized services, can solve the customer queries in better way. They have specific knowledge about the product and queries related to them. So they provide the information to their executives in much easier and better way.
Whenever a customer calls-up the customer support cell, then queries are already known to the customer due to prior information. This help in giving them accurate answer for the product-query. Caller is satisfied by the answer and problem-solving capability. Company saves upon time, money and efforts. In addition, they are able to satisfy the customer and create positive points for the Company. Good quality customer-support cell always satisfies customers and create good reputation for the Company.
