subject: Schaumburg Tundra dealers noticing significant reduction in Toyota complaints [print this page] Schaumburg Tundra dealers noticing significant reduction in Toyota complaints
Toyota has proven to be very forthcoming about the recent "sudden acceleration complaints" recalls, and due to their proactive approach, complaints have decreased sharply since April 2010. In response to the complaints, Toyota has developed on ongoing program which has already repaired more than five million vehicles and instituted new safety technology to come standard for the 2011 Toyota and Lexus vehicles. And for future issues, Toyota is extending their SMART evaluation process for customer vehicle complaints. Toyota has set a 24-hour response time for their customer service teams.
Concerning the recalls, "To date, approximately 80 percent of the sticking pedal modifications have been completed on the 2.3 million vehicles that have been recalled, and more than 86 percent of the ABS program updates have been performed on the 148,000 Prius and Lexus models that were recalled," the company said. "Nearly 58 percent of the floor mat entrapment modifications have been completed on the 5.4 million vehicles that were recalled for this issue."
Sounds like Toyota has a solid grasp on the situation, and with a new and improved approach to customer service, I feel confident in taking a look at some of the 2011 models.
Some exciting Toyota models to take a look at are the Toyota Corolla, Highlander, and the popular new Avalon. Your Toyota dealer can point you in the direction of the Toyota that's right for you, and with a dynamic fleet of vehicles known for durability, fuel efficiency, and quality engineering there is bound to be a perfect fit for your needs.
Across all industries, I think there has been a falling standard of customer service, and Toyota is a shining example of how the customer should be treated. If the customer is king then Toyota is his/her go-to man on the royal court.
