subject: Service Management And The Benefits It Produces [print this page] Service management is the relationship between the customers and the actual sales of a business. This has also been integrated into supply chain management which focuses on the entire network of interconnected businesses that move and store the goods, raw materials and final products for the consumers and customers. The larger and more demanding companies usually require and up hold higher standards of this supervision within their businesses.
There are many benefits of this type of administration, one of the benefits is that costings on services can be reduced or decreased if the product supply chain and service is integrated. Another benefit is that inventory levels of parts can be decreased which also helps with the lowering of cost of inventories. The optimization of quality can also be achieved when this type of administration takes part.
Another advantage about service management is that when set in place and executed the customer satisfaction levels should increase which should also cause more revenue to the businesses involved. The minimisation of technician visits can also be achieved due to the proper resources being held with them which allows them to fix the problem the first time. The costing of parts can also be decreased due to proper planning and forecasting.
Within a business there are usually six components or categories that should be considered for optimisation. These components or capabilities include service offerings and strategies, spare parts management, warranties, repairs and returns, field force management, customer management, and maintenance, assets, task scheduling and event supervision.
Service offerings and strategies usually consist of things such as Go To Market strategies, portfolio supervision of services, strategy definition of services, as well as service offerings positioning and definition. These should be taken into consideration and optimised when running a business.
Spare parts management usually consists of the supervision of parts supply, inventory, parts demand, service parts, and also fulfilment logistics and operations. This part of the business usually takes care of the products and parts that need to be restocked for optimal turn around time.
Warranties, repairs and returns usually consist of the supervision of warranties and claims that consumers may need to file, it also looks after the processing of returns and reverse logistics. This component also takes into consideration the manufacturing of good and raw materials if need be.
Field force administration usually consists of departments that optimises mobility, E-learning, as well as organising the activity scheduling. The service billing and technician enablement is also taken care of under this field of supervision.
Customer supervision usually consists of and handles customer insight, technical documentation when required, channel and partner supervision, as well as order and availability management. This optimisation of this section can really improve the performance to the customers and consumers.
Maintenance, assets, task scheduling and event management takes care of any diagnostics and testing that needs to be done, the configuration of any product that has been purchased, optimised remote monitoring and asset supervision.
Service management works to keep a business and all its sections working and functioning properly. With proper planning a business can optimise faster and more effectively under proper strategies and motivation that is set in place. If you have a business then why not look into this form of planning to see whether you can make the most of it.
