subject: Skoda Customer Promise [print this page] Skoda are renowned for offering excellent customer service and this year the Auto Express Driver Power Survey and the highly respected independent consumer group Which? both have named Skoda 'Best Manufacturer'.
Skoda has yet again raised the bar with the launch of its newest pledge, the Skoda Customer Promise. The promise is a way of ensuring that being a Skoda driver is an enjoyable experience. Skoda has planned to continue providing a flexible and convenient service to its customers with its retailers' expertise and attention to detail, coupled with their honest advice and quality care of service.
John Bower, Skoda UK Head of Aftersales, comments: "Customer satisfaction has long been at the heart of everything that we do and we are extremely proud of the recognition that we have received so far this year. At Skoda we strive to achieve the highest levels of customer service at all times and we recognise the importance of both maintaining and exceeding the standards which we have set for ourselves."
The Customer Promise at Skoda covers all aspects of the customers' experience from booking their vehicle in for a service to follow-up contact once they have driven their car away. Skoda always tries to achieve the highest levels of customer service at all times and recognise the importance of both maintaining and exceeding the standards which has been set.
Since the introduction of the Skoda promise, dealers in quiet areas have had more customers visiting to buy a Skoda in Rhyl as well as more busy areas across England.
