subject: Who Actually Benefits From an Answering Service? [print this page] Who Actually Benefits From an Answering Service?
One of the things that define Americans is their busy lives that include busy schedules. These hectic schedules can sometimes preclude the option of waiting time. To accommodate this phenomenon, chains of fast-food restaurants and convenience store branches have popped up everywhere. But what happens when you need to contact someone with a busy schedule? If the contact attempt is being made by phone, then either a busy signal or a voice mail might be encountered. For personal calls, this may be acceptable. But what about business calls? This is one of the many reasons that a live answering service may be employed.
A business that allows calls to go unanswered is placing itself at risk when it comes to profitability. The most common occurrence of lost revenue can happen when a potential new customer is calling. If a new client calls and there is no one to answer that call, there a many other choices when it comes to conducting their business. In this case, the potential customer will most likely never call again. This is the main reason why a smart business owner will employ the use of a live answering service.
A live answering service is an outsourced option that will generally serve as a focal point for calls that are received during the businesses' after hours. But those who understand the true benefits of an answering service, more options will usually be utilized. These options can include making appointments and subsequently calling client to remind them of their scheduled appointments. But one of the biggest benefits of a live answering service is the positive impression that customers will get from this professional tool. Current clients will appreciate the fact that the calls are being answered by a person (and not a machine). In addition, having live phone coverage 24/7 gives the impression that your organization is larger than it may actually be.
When a customer reaches a live answering service, they will have the benefit of questions that will be answered in a professional and courteous manner. Emergency calls can also be forwarded to a business owner according to set parameters. Employees can also call in after hours in order to leave messages that can be directly emailed to a supervisor or owner. In general, just about everyone connected with a business can benefit from an answering service. This is why there is an increasing trend to incorporate an answering service in daily business practices.
