subject: How To Get Better Technical Support From Web Hosting Company [print this page] No matter what kind of question or problem you have, you need expedient answers from your web hosting company. That's what they are there for, right? Patience is a bit of a commodity in today's world of instantaneous communication and fast paced schedules, any every second that you have an issue with your website is both time and money lost for you. When you need answers, you need them fast, and there are several ways to help get a speedy reply from your customer service technician. The faster you have the answers to your questions, the faster you will be back up and running and making money.
First of all, be as specific as you can when defining the problem. Instead of just saying I can't send emails specify any error messages you are receiving or what the screen looks like after you try to send an email. This helps narrow down the problem for tech support and gets you back on your feet faster. You may want to include some of this information:
What exactly you were doing at the time of the error
Specify any program you were running, and specifically mention what version you are using and what OS you are on.
Again, giving a specific error message is the fastest way to a quick solution.
When did you notice the error, what time was it.
If it is a recurring error or something that happened just once.
If you can be as specific as possible on these few things you'll find that you get a faster reply, and better yet, you don't have to play email tag with the representative as he asks for more information regarding the issue. Always be kind to the customer support representatives as well, even if they can't solve your problem right away. A little bit of courtesy goes a long way.
