subject: Live Support Software - Without It You Could Be Losing Sales That You Don't Need To Be [print this page] Live Support Software - Without It You Could Be Losing Sales That You Don't Need To Be
Lets face it. Consumers these days are looking to spend their money where they can get exceptional service. A perfect way for you to increase customer service is to add a live support software to your website.
Picture this. Your boy's birthday is in seven days. You have been busy and have not been able to get his birthday present yet.
You have a spare 10 minutes, so you jump online to order it.
He wants a new skateboard with the flames and skulls on it. You looks at a few websites and you find the exact one he wants.
You are thinking, 'Perfect! Here it is, I will order it'. You look around to make sure that the company has it in stock, because you need it to ship no later than tomorrow.
The website does not show a stock status. You are sitting there wondering if you want to order it anyway, or just go somewhere else that does show if it is in stock.
You don't have time for them to respond to an email you send them. That could take 2 days. You don't have that kind of time.
You need it by next Tuesday.
You look for about 2 seconds and realize that there is no live chat software on the site either. No good!
You are faced with a simple decision, gamble it and see if they ship it right away, or go somewhere else.
In an instant, you decide to go to another website.
As the website owners, what does this mean for you?
You lost the sale! It's that simple.
It does not matter that you had the thing in stock the whole time. It does not matter that you ordered 300 of the skateboards so you could get a better price and be lower than your competitor.
It does not matter that you worked your butt off to be listed first in the search engines to get the customer to your site in the first place.
No, none of this matters. In spite of all your efforts to provide the customer with a good experience, you lost the sale because the customer had a small question that you were unable to answer.
It's not your fault, there is no way you could possible think of and address every question that your customers might have.
That's where live support software comes in. When your customer has a simple question, they can click the live help button and they are immediately connected to you. Your customer asks their question about the stock status and you answer right away that it is in stock.
Now that your customer is happy, he can now place his order with the confidence that he will have it shipped right away. He is happy to get the product and you are happy to sell it. It's a win, win.
I know.. I know... You probably think that you can't afford to pay someone to sit at a laptop all day and wait for a website visitor to ask you a question, right?
Well, you don't have to. Simple Web Chat offers a live support software system that delivers your customer's questions to your cell phone via text message (SMS). This allows you the freedom to run your business and respond to your web visitors from anywhere your cell phone has service.
Since customer service is becoming more and more a determining factor in a potential buyers decision to buy from a you, make sure you give them the best service possible. Installing a live support software will greatly improve your customer service.
Now, combine a great price with exceptional customer service, and you got a winning combination.
